Sebastian Sim shares his experience at Somerset Park Suanplu Bangkok
Exceeding our guests’ expectations is our top priority. TV and radio personality Sebastian Sim shares what makes Ascott his top choice.
Recently, Singapore radio and television personality Sebastian Sim brought his family to Bangkok for a holiday. He wanted to stay at an Ascott property because he had great experiences with the serviced residence from previous trips to Kuala Lumpur and Shanghai. “It is that familiarity with the Ascott residences that is most comforting when I’m in a foreign country. I am assured of a home away from home that is very welcoming, comfortable and safe,” shared Sebastian.
Sebastian spends a lot of time online because of his job, and booking his stay at the Somerset Park Suanplu Bangkok through the Ascott website was a breeze. “The site is very easy to navigate. I was able to check if the dates I wanted were available and to make the booking right away. I got great deals, too,” he said.
Booking online has additional perks, thanks to the Ascott’s new Best Rate Guarantee initiative. It promises the lowest publicly available Internet rates every time you book through an Ascott website. If you find a lower rate on another website within 24 hours of a confirmed booking, Ascott will honour that rate for the nights for which the lower comparison was found. In addition, Ascott will extend a further 10 per cent discount off that rate upon verification with the property.
On top of great facilities and rates, Sebastian also commends the excellent staff and service. “Even before I left Singapore, the staff at Somerset was already going out of their way to extend a more personalised service. I requested an early check-in over e-mail since my family and I were taking an early morning flight. Valter Narminio, the Area Manager of Somerset Park Suanplu Bangkok personally dropped me an e-mail to let me know everything was in place. As soon as we arrived, Valter made sure that our residence was ready and he even met us personally,” said Sebastian, adding, “They just went out of their way to make sure my holiday was as comfortable and fuss-free as possible!”
For his part, Valter said, “Here at Somerset, we strive to meet the expectations of our guests at every possible interaction. We ensure that our company’s service culture – ‘Service begins with me’– permeates through the staff, to let guests know that we truly care for them. And if we encounter difficult requests from guests, we try to understand the issue fully and come up with the best alternative solution.”
It is because of this excellent customer service and personal touch that keep guests such as Sebastian coming back. “On behalf of my family, from the bottom of all our hearts, thank you very much for your kind and generous hospitality! Don’t ever stop smiling because you’ve got some of the most beautiful smiles in Bangkok. Keep doing what you’re doing because you guys are excellent!”
"Even before I left Singapore, the staff at Somerset was already going out of their way to extend a more personalised service. I requested an early check-in over e-mail since my family and I were taking an early morning flight. Valter Narminio, the Area Manager of Somerset Park Suanplu Bangkok personally dropped me an e-mail to let me know everything was in place. As soon as we arrived, Valter made sure that our residence was ready and he even met us personally. They just went out of their way to make use my holiday was as comfortable and fuss-free as possible!"
Published in Ascott Living Oct-Dec 2010